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  • Logging a Ticket via the client CRM Portal

    13/03/2023 09:56:38
    1: Accessing the Client Portal- Open a web browser and navigate to https://crm.aolc.co.za.- Enter your login credentials (email address and password) to access the client portal. 2: Navigating to the Support Ticket Section- Clic...
  • Logging a Ticket via Email

    25/04/2024 10:11:46
    1: Composing the Email- Open your email client and compose a new email.- In the To field, enter support@aolc.co.za.- In the Subject field, briefly describe your issue or question. 2: Providing Ticket Details- In the email bo...
  • Logging a Ticket via Web Form

    25/04/2024 10:14:03
    1. Access the Support Ticket Page:    - Go to [https://aolc.co.za/](https://aolc.co.za/).   - Click "Client Zone" and select "Support Ticket." 2. Complete the Form:   - Enter Subject, Name, Ema...
  • Logging a Ticket via Telephonic

    25/04/2024 10:15:18
    1: Calling the Support Number- Dial 0875500555 from your telephone.- Wait for the automated menu to begin. 2: Selecting the Support Option- Listen to the menu options and select the option for Support (option 2).- Wait for a...
  • Reset Client Portal Password

    26/03/2025 11:16:13
    To reset a Client Portal password, follow these steps from a computer. 1. Go to the Client Portal URL (https://crm.aolc.co.za/authentication/login) and log in. 2. Cl...
  • How to Access and Sign Your SLA in the Customer Portal

    17/07/2025 13:26:58
    Purpose: This article guides clients on how to access and sign their Service Level Agreement (SLA) after approving a contract estimate via the AOLC Customer Portal. ...
  • How to Add a Contact Person via the AOLC Client Portal

    17/07/2025 13:51:33
    Overview This guide explains how to add a new contact person to your company profile via the AOLC CRM Client Portal. Only the Primary Contact on the account can add or manage additional c...
  • How to View and Download Your Account Statements

    17/07/2025 14:20:37
    You can access, view, and download your company’s statements directly via the AOLC Client Portal. This guide outlines the steps to help you manage your billing records efficiently. Step-by-Step: Accessing You...
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