Search Knowledge Base Articles
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Logging a Ticket via the client CRM Portal
13/03/2023 09:56:381: Accessing the Client Portal- Open a web browser and navigate to https://crm.aolc.co.za.- Enter your login credentials (email address and password) to access the client portal. 2: Navigating to the Support Ticket Section- Clic... -
Logging a Ticket via Email
25/04/2024 10:11:461: Composing the Email- Open your email client and compose a new email.- In the To field, enter support@aolc.co.za.- In the Subject field, briefly describe your issue or question. 2: Providing Ticket Details- In the email bo... -
Logging a Ticket via Web Form
25/04/2024 10:14:031. Access the Support Ticket Page: - Go to [https://aolc.co.za/](https://aolc.co.za/). - Click "Client Zone" and select "Support Ticket." 2. Complete the Form: - Enter Subject, Name, Ema... -
Logging a Ticket via Telephonic
25/04/2024 10:15:181: Calling the Support Number- Dial 0875500555 from your telephone.- Wait for the automated menu to begin. 2: Selecting the Support Option- Listen to the menu options and select the option for Support (option 2).- Wait for a... -
Reset Client Portal Password
26/03/2025 11:16:13To reset a Client Portal password, follow these steps from a computer. 1. Go to the Client Portal URL (https://crm.aolc.co.za/authentication/login) and log in. 2. Cl... -
How to Access and Sign Your SLA in the Customer Portal
17/07/2025 13:26:58Purpose: This article guides clients on how to access and sign their Service Level Agreement (SLA) after approving a contract estimate via the AOLC Customer Portal. ... -
How to Add a Contact Person via the AOLC Client Portal
17/07/2025 13:51:33Overview This guide explains how to add a new contact person to your company profile via the AOLC CRM Client Portal. Only the Primary Contact on the account can add or manage additional c... -
How to View and Download Your Account Statements
17/07/2025 14:20:37You can access, view, and download your company’s statements directly via the AOLC Client Portal. This guide outlines the steps to help you manage your billing records efficiently. Step-by-Step: Accessing You...