1: Accessing the Client Portal
- Open a web browser and navigate to https://crm.aolc.co.za.
- Enter your login credentials (email address and password) to access the client portal.
2: Navigating to the Support Ticket Section
- Click the Support tab in the top menu bar once logged in.
- Select Submit a Ticket from the dropdown menu.
3: Creating a New Support Ticket
- Fill in the required fields:
- Subject: Briefly describe the issue or question you have.
- Message: Provide a detailed description of the issue, including any relevant information or steps taken.
- Priority: Select the appropriate priority level for your ticket (Low, Medium, High, or Critical).
- Click the Submit button to create a new support ticket.
4: Tracking Your Support Ticket
- Your support ticket will be assigned a unique ticket number once submitted.
- You can track the status of your ticket by clicking on the Support tab and selecting View Tickets.
- You will receive email notifications as updates are made to your ticket.