1: Calling the Support Number
- Dial 0875500555 from your telephone.
- Wait for the automated menu to begin.
2: Selecting the Support Option
- Listen to the menu options and select the option for Support (option 2).
- Wait for a support representative to answer.
3: Providing Ticket Details
- When the support representative answers, briefly describe your issue or question.
- Provide any relevant information, such as:
- Steps taken leading up to the issue.
- Error messages or screenshots (if applicable).
- Relevant account or transaction information.
- Be clear and concise in your description to help the support representative assist you efficiently.
4: Ticket Creation and Confirmation
- The support representative will create a support ticket on your behalf.
- They will provide you with a ticket number and confirm the details of your issue.
- Make sure to write down the ticket number for future reference.
What to Expect
- The support representative will work with you to resolve or escalate your issue to a specialist.
- You will receive email updates on the status of your ticket.
- Our support team is available to assist you during business hours (Monday to Friday, 8 am to 5 pm SAST).