Purpose:
This article guides clients on how to access and sign their Service Level Agreement (SLA) after approving a contract estimate via the AOLC Customer Portal.
Step 1: Log in to the Customer Portal
-
Go to: [crm.aolc.co.za]
-
Enter your email address and password.
-
If you’ve forgotten your login credentials, click “Forgot Password” to reset, or contact support for assistance.
Step 2: Access the Contracts Section
-
From the right-hand side menu, click on “Contracts Estimates”.
- Click "Contracts."
-
You will see a list of contracts linked to your account.
Step 3: Locate the SLA
-
Look for the contract titled “Service Level Agreement” or the SLA reference provided in your notification email.
-
Click the contract title to open and view the document.
Step 4: Review the SLA
- Carefully go through the terms and conditions
- If you have any questions or require clarification, please reach out to us before signing
Step 5: Sign the Contract (Director's Signature Only)
-
Scroll to the bottom of the contract document.
-
Click the “Sign Contract” button.
-
You can sign using your mouse, trackpad, or by typing your full name (depending on your setup).
-
Click “Submit” to finalise the signature.
-
If the Director is not available:
-
They must provide a written letter authorising a designated individual to sign on their behalf.
-
Step 6: Confirmation
-
After signing, a confirmation message will appear.
-
The signed SLA will remain available under “Contracts” in your portal for future reference.
Additional Notes:
-
Ensure that you have already approved the contract estimate before attempting to sign the SLA.
-
If the “Sign Contract” button is not visible, please refresh the page or contact support to ensure the SLA was assigned correctly.
Need Help?
If you experience any issues, please contact our support team at [support@aolc.co.za].