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How to Accept a Contract Estimate & Sign Your SLA Agreement

Step-by-step guide to help you complete your Contract Estimate and SLA signing process.

📌 Step 1: Accepting the Contract Estimate

  1. You will receive an email from AOLC with a Contract Estimate Link.

  2. Click on the link in the email.

  3. You will be redirected to a CRM web page — no login details are needed at this stage.

  4. Review the contract estimate and follow the prompts to accept it.

📌 Step 2: Signing the SLA Contract

Once you’ve accepted the estimate, AOLC will send you the formal SLA contract for signing.

Here's what to do:

  1. Open the email with the SLA contract.

  2. Click the link provided in the email.

  3. You will be taken to the AOLC CRM Portal login page.

    🔐 Login Required
    If you don’t have login details, please contact AOLC Support at
    📧 support@aolc.co.za or ☎️ 087 55 00 555 for assistance.

  4. Once logged in:

    • Go to Contract Management

    • Select Contract SLA

    • Find your SLA contract (Format: ContractName_12_etc)

    • Click on the contract to open it

  5. Review the contract thoroughly.

  6. When ready, click Sign (top-right corner).

  7. After signing, click Accept.

  8. A copy of the signed SLA will be sent to your email for your records.

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